Wendy Heslink, CEOE


YOU Make a Difference - Do you have pride in your work? Do you feel appreciated? Do you handle all situations in your office well? If you answer “no” to any of these, this workshop is for you. We will talk about how to take pride in your work, the power of teamwork, how to feel appreciated (and show appreciation), and how to understand difficult people - all in an effort to help you realize you really DO make a difference in your office environment. There is no unimportant job in any school building. Every job matters, so you have to be armed and ready to show what you do and can do to make yours matter even more.

Learn…Inspire…Lead! - All you have to do is believe that you can do great things, and you will. Take what you have learned and share it with others, inspiring them to better themselves, too. Whether you know it or not, you may very well be looked upon as a leader in your field. What leadership skills are you portraying? This workshop will help define who you are, what you’ve learned, how you can inspire others to be the best they can be, and how by learning, inspiring and leading you are continually growing to be the best educational office professional you can be.

The Effective Educational Office Professional - As an educational office professional, you are much more than “just” a secretary. The roles you play, the positions you hold and the work you do isn’t the same as they were 30, 20, or even 10 years ago. Your image, your attitude, your skills, and how you handle time and change are watched, noticed and scrutinized every day. This workshop will discuss many ways to keep effective and professional in your changing and challenging role as an educational office professional.

Do You Have the Right Shoes for the Job? - Wrong size? Right color? Are you “Negative Nancy” or “Positive Polly?” Maybe you are a combination of these and more. How can we make your workplace more positive?

Lisa Morehouse, CEOE


The Phoenix: Rising from the Ashes - The myth of the Phoenix, a mythical Arabian bird that lived for centuries, is that it dies and rises from its own ashes. Is it possible for institutions, associations or even individuals to rise where they have fallen? In this session, we are going to use the fabulous think tank of the NAEOP membership---each of you---and ask that question of ourselves and our associations. Am I hearing the infamous WIIFM question? Are you asking, "What's in it for me”? In this fast paced, interactive session, you will discover tools needed to strengthen your foundation as you develop an action plan of change and opportunity that will help you identify your strengths, as an office professional and as an individual.

The PSP Puzzle - NAEOP offers members the opportunity to develop professional skills and grow as leaders through a prescribed regime of experience, education, in-service and association responsibility requirements with the Professional Standards Program (PSP). When you choose to pursue your PSP certification you are making a statement that professional development is important to you, both professionally and personally.

In the beginning, achieving PSP certification may seem like a daunting process and a bit confusing. This workshop will break down the program for you and by taking it a piece at a time you will be able to complete your PSP Puzzle.

Connect! Join! Thrive! It’s What We Do! - It’s common knowledge that many organizations are experiencing a decrease in membership. In this session, we will use the fabulous think tank comprised of NAEOP members like yourself to brainstorm and discover ways to strengthen the foundation of our local, state and national associations to increase membership. We will share, listen, reach out, tweak, pull and encourage each other. We will dig deep and work hard to connect! We will answer the WIIFM question—What’s In It For me? Throughout this fast paced, interactive session, we will discover the creativity and enthusiasm needed to help us grow our membership base one member at a time. We will re-discover the passion and excitement of our initial involvement in these associations. Working together we will develop an action plan of change! We will Connect! We will Join! We will THRIVE! After all, “IT’S WHAT WE DO!”.

Susan Belliston, CEOE
Vice President


Membership – “Learn, Inspire, Lead” - What does it take to attract people to our associations and encourage them to become active members? What role do you play in leading and inspiring those to join, participate and grow? In this presentation we will look at what potential members are seeking and what it takes to draw them in, help them feel connected and have ownership in NAEOP and their local or state associations.

Customer Service in the Educational Office - We’ve all been in checkout lines where we are stuck with a chatty clerk who has to visit with the customer in front of you, right? In the school office, there has to be a good balance between being too friendly and offering good customer service to all who need to be served. We will discuss good and bad customer service and develop strategies to help you maintain good customer service in the workplace.

Katherine Reichly


Electronic Portfolios Move Beyond the Classroom - Electronic portfolios are regularly used to showcase student work and encourage reflection across time. More recently they are making their way to other aspects of school life. Explore how electronic portfolios can enhance the administrative side of your school. Options include documentation of committee meetings, unit assessments, presentations to external audiences, and dialogues on important issues. Time can be spent looking at some tools as well as their different uses.

Tell Your Work Story: Toot Your School’s Horn - What seems normal routine and even mundane at your school could very well be innovative and creative to the school in the next town. But, how would they know the wisdom you have to share unless you find ways to tell your story. Learn useful techniques to communicate your story and convey your knowledge to others. Identify items worth sharing and start blowing your school’s horn.

Patricia Stelmach, CEOE
Immediate Past President


Make Time to Coast - In our busy world today it is difficult to coast through much of anything. Can you offer something that no one else can? Can you use your attributes to achieve your dreams and be the best you can be? Is it possible to have fun in the process? “Absolutely!” Let’s cultivate what you have, take some time to relax at the beach and find the right nourishment to reach your full potential.

Dump Your Garbage - When is your garbage day? Mine is Thursday’s. Do you take your garbage to the street? Bad day at work? Take your garbage to the street. Disagreement with a family member? Take your garbage to the street. Dump it, throw it out and move on. Easier said than done? Maybe not.

Be The Leader You Were Meant To Be - Sometimes it is difficult to keep in perspective where we are and where we want to be. The path to reach our full potential is not always straight and smooth. The keys for our success as a leader lie within each of us and opens the door for many possibilities. Let’s unlock ideas together and open the door to leadership and growth..

Jill Averyhart, CEOE
Mid-Atlantic Area Director


Get Connected With Social Media - Social media is a vital tool for every educational office professional. This session will provide an opportunity to get connected via social media. You’ll learn about the five most popular social media platforms (Facebook, Twitter, LinkedIn, Pinterest and Google+) and which social media sites are the right ones for you. You’ll also gain a better understanding of the impact social media can have and the importance of creating and developing your online network. This will be an interactive hands-on session so bring your own device.

Who Put a Lizard in My Lasagna? - This is an engaging session that illustrates when you put your uniqueness into action with a positive attitude, great things happen. The session highlights four key points to provide memorable experiences and great customer service: Be Creative; Remember What Is Important; Go Above and Beyond; and Have Fun..

Mary Guest, CEOE
North Central Area Director


Another Meeting? Please Don’t Waste My Time - Learn to facilitate effective meetings through process and people management. This session will give you the tools to chair meetings with confidence. At the completion of this session, you will know how to structure your meetings to honor the time and energy of your members.

Leadership or Followership - Which Is It? In recent years, leadership has been defined by many as a relationship of influence. To have a relationship, there must be at least two parties involved, in this case, leaders and followers. Leaders cannot lead if no one is following. For this to be a successful relationship, influences must be multidirectional, not just top-down. In this session, you will discover what type of follower you are, and how important your influence is as a member. The power of your influence can determine the success, or failure, of your team or organization.

SOUP Recipe for Success - Using the principles of “SOUP,” learn about culture and building teams. Focus your energy on creating engaged relationships to empower your members and build a strong organization. Not unlike making a good pot of soup, building a good organization also takes many different ingredients (members). Reading Jon Gordon’s book, “Soup,” prior to attending this session is recommended, but not required.

Donita Smith, CEOE
Northeast Area Director

Smith D

Technology Tips, Tricks & Fun - As office professionals we are called upon to create or improve existing documents used in our work or association activities. We'll learn the little things that make documents look great. Everything from setting tabs to creating fun presentations and eye catching emails. Join me for a bit of fun as you learn the tips and tricks for documents!





Eldene Wall, CEOE
Northwest Area Director


Rising to the Challenge - The view changes as we rise in altitude and climb the ladder of success. How do we succeed despite seemingly overwhelming circumstances? How do we keep on going “when the air is thin” and we feel ourselves growing weak? “Rising to the Challenge” will include some strategies for continuing our journey and reaching our goals, despite difficult experiences.

We will also learn how to nurture and mentor those under our care, whether in our EOP, at work or at home. We will learn to put themselves in our colleagues’ shoes and remember how it was during our own journey when a caring and insightful teacher, mentor or friend helped us break through the clouds of inexperience and reach the summit of extraordinary leadership. Twelve keys to extraordinary leadership will be shared, including how to encourage, enrich, engage, enthuse, and energize others.

Running the Race - When do you quit running the “Race of Life?” Is it when you reach a certain age or when you retire? Learn how to keep your energy and enthusiasm going even when you feel like dropping out or feel you have gone into overtime! Learn how to adapt to our ever-changing world, be inspired to become a lifelong learner and gain a passion for making a lasting difference!.   

Debbie McFadden, CEOE
South Central Area Director


What Does Your Office Etiquette Say About You? - Join me as we look back at the changes that have occurred through the history of office professionals as well as what today’s office professional should aspire to be. Discussion will center around office do’s and don’ts of dress attire, phones, customer service and more.

Building a Successful Team for Your Office - Join fellow office professionals as we share, develop and learn different tips on what makes a successful team and how to help your team members create success within your organization. 



Malinda Larey, CEOE
Southeast Area Director


Don’t Let Stress Get You Down - Stress can lead to heart attacks, panic attacks, and many other common health issues. Sometimes, we carry the weight of the world on our shoulders – it’s time to let some of it go. . Learn to deal with stress through simple methods of relaxation and stress busting activities. Work on ways to prioritize to alleviate some of the stress of everyday life. Discover the joy in life.

PSP and Me! - What’s in PSP for me? Will PSP make a difference in my life. Why should I get my PSP? These and many more questions will be answered as we delve into the world of PSP. Learn what PSP can do for you.

Life is a Highway - Life’s journey is full of twists and turns. Discover how to recognize some of life’s major roadblocks. Learn ways to deal with the potholes in both your personal and professional life. Sometimes you just need to slow down or maybe even slam on the brakes when things are happening around you. Adapt to make the most of what life throws at you. Is it always better to take the smooth lane or should you try the backroads? Imagine traveling the road of life with a better outlook and a willingness to embrace the twists and turns.

Mary Meyers
Southwest Area Director


The Importance of Being a “Life-Long Learner” - We look at the various aspects of our lives and answer the questions of: Why do I need to be a life-long learner? Where can I go to learn? Do I need to continue to learning in other areas of my life other than work and why? How does being a life-long learner for my job help my personal life? In this session we’ll break into groups with each group covering a different question. Each group will present their discussion to share and discuss the importance of being Life Long Learners.

The Attitude Virus: Curing Negativity in the Workplace - The Attitude Virus can be anywhere and it can cause a lot of damage to a team’s productivity. We examine the “Six Attitude Virus Carriers”, in this presentation. The “Streamer”, the “Perfectionist”, the “Resister”, the “Not-My-Job-er”, the “Rumor Monger, and the “Uncommitted and Pessimist”. Once we diagnose the virus, which can be difficult, as it affects us all differently, we can start working on the “cure” and cover the steps to Curing the Attitude Virus.